Cancellation by the Customer

Cancellation Notice

To cancel a booking, customers must notify us in writing (via email or our contact form) at least 48 hours before the scheduled departure date.

Cancellation Fees:

• More than [30 days] before departure: Full refund minus a [20%] cancellation fee.
• [15 to 29 days] before departure: [50%] of the total booking cost will be charged as a cancellation fee.
• Less than [15 days] before departure: No refund will be provided.

Cancellation by Alaskan Adventures Limited

We reserve the right to cancel any tour or service due to unforeseen circumstances, such as natural disasters, safety concerns, or insufficient bookings. In the event of a cancellation by us, customers will be offered:

• A full refund of the booking amount, or
• An alternative tour or service of equal value.

1. Refund Process

• Refunds will be processed within 14 days of the cancellation notice.
• Refunds will be issued through the original payment method used during booking.

2. Changes to Bookings

Customers can request changes to their bookings, subject to availability and applicable fees.

3. No-Show Policy

Customers who do not show up for their scheduled tour or service without prior notice will not be eligible for a refund.

4. Reservation refund

Important note: We kindly inform you that as part of our refund process, there will be deductions to cover the costs associated with receiving and sending the refund, as well as applicable office charges. These deductions will amount to 50 USD per refund for each 1000 USD refunded. This ensures that the necessary administrative and transactional expenses are covered, allowing for a smooth and efficient refund procedure. Please note that these deductions are standard and applied to maintain the integrity of our operations while providing transparency and accountability in our refund policy. We strive to provide a high level of service and ensure that the refund process is conducted in a professional and fair manner. If you have any further questions or require clarification regarding our refund policy, please do not hesitate to reach out to our dedicated support team. We are here to assist you throughout the refund process and address any concerns you may have.

5. Accommodation & Last-Minute Changes

While we always aim to provide the accommodations as stated in the itinerary and provide clients with vouchers indicating the hotel names, it is important to note that last-minute changes may occasionally occur due to unforeseen circumstances.

In the event of any unexpected changes or circumstances beyond our control, such as hotel availability issues or force majeure events, we assure you that we will make every effort to arrange alternative accommodations of similar quality.

Our priority is to ensure that you have a comfortable and enjoyable stay, and we will always work diligently to find suitable alternatives. We value your trust and aim to provide transparent and efficient communication throughout your journey. Rest assured that any changes will be communicated to you promptly, and our team will be available to address any concerns and provide assistance during the transition to alternative accommodations.

6. Group Tours & Guaranteed Departure Pricing

We guarantee monthly group tours, even if only two persons are booked. For most destinations, the price remains the same whether there is one or twelve participants. However, for select tours if only one person is booked during low season, a single supplement may apply. This fee covers the additional costs of running the tour with fewer participants. Any additional costs will be communicated in advance.

Declaration of Responsibility for Verification of Trip Voucher

1. Provision of Trip Voucher: The Tour Operator is responsible for providing the Trip Voucher to The Client seven to fifteen days before the tour commencement. Our duty is to guarantee all bookings for The Client, ensure best support, and make the booking process as smooth and stress-free as possible.
2. Client’s Responsibilities: The Client has a responsibility to:
   • Review the Trip Voucher provided by The Tour Operator.
   • Report any discrepancies or issues to the attention of The Tour Operator within 48 hours of receiving the voucher.
   • Verify the detailed tour information, including the itinerary, pricing, and booking conditions in the voucher.
3. Verification and Confirmation: By ensuring these responsibilities are met, any potential issues can be addressed before the start of the tour. This process is vital for both The Client and The Tour Operator to avoid misunderstandings or disputes later on.